Frequently Asked Questions - Billing 

 

 

Q: How do I know what my financial responsibility will be?

A: We will contact you by mail or by phone to give you an estimate of your deductible, co-pay or coinsurance. If you would like, you may call 650-961-1200 and ask for the insurance verifier.

 

Q: Do I need to bring payment on date of service?

A: If you do have a deductible, co-pay or co-insurance, the payment is due on the date of service. 

 

Q: What if I cannot afford to pay on the date of service?

A: If you cannot pay your estimated co-payment on the date of service, we will try to work out an arrangement with you. You must call us prior to your surgery to make any arrangements.

 

Q: What do I need to bring on the date of surgery?

A: You will need to bring your insurance card, photo ID, and payment.

 

Q: What forms of payments do you accept?

A: We accept Visa, Mastercard, Discover, American Express, CareCredit and most H.S.A. (health savings account) cards. We also accept cash, money orders, and cashiers checks.

 

Q: Do you bill secondary insurance?

A: If you have a secondary insurance, we will bill it as a courtesy. If the secondary does not pay your balance within 30 days of receiving our claim, then it will become the responsibility of the patient. It is the patient’s responsibility to know which insurance is primary and which is secondary.

 

Q: What insurances do you accept?

A: We accept the following insurances: Aetna, Blue Cross, Blue Shield, Beechstreet, Cigna, Healthnet, Medicare Part B, Medi-Cal, PHCS (Private Healthcare Systems), Pacificare, United Healthcare, and Workers’ Compensation.

 

Q: What if ECSC is not contracted with my insurance?

A: ECSC does accept patients with non-contracted insurance plans as long as there is out of network coverage. We will work with you and your insurance plan to get the best financial coverage for the patient.

 

Q: What do the fees at ECSC cover?

A: The fees at ECSC only cover the facility. Any other charges, including the surgeon, anesthesiologists, pathology, lab charges or durable medical equipment will be billed to you and your insurance separately.

 

Q: How do I know if my insurance will cover my procedure?

A: It is the doctor’s responsibility to notify your insurance of your upcoming procedure and to make sure it is approved if necessary. You may call your insurance and follow up with your doctor to make sure that this was done.

 

If you have any questions or concerns about your bill or upcoming surgery’s financial obligations, you may call 650-961-1200 between 7:00 AM and 4:30 PM.